FREQUENTLY ASKED QUESTIONS

Jewel Africa celebrates natural diamonds across our jewellery collections. Our team can guide you through different diamond characteristics, including cut, colour, clarity, carat weight and natural colour variations.

Tanzanite is found in only one known area of the world, in northern Tanzania near Mount Kilimanjaro. Its limited geographic origin and distinctive blue and violet colour make it one of Africa’s most remarkable gemstones.

Natural gemstones can vary in colour, tone, clarity and character, and their appearance may also differ slightly depending on lighting and screen settings. These variations are part of what makes every natural gemstone unique.

Yes. Our bespoke service allows you to create a piece around your own ideas, gemstones, inspiration and personal preferences. Our team will guide you through the design process from the initial concept through to the finished piece.

Yes. Depending on the condition and suitability of the existing piece, we can discuss remodelling or reimagining jewellery and gemstones you already own into something new.

Lead times vary according to the complexity of the design, gemstone sourcing and manufacturing requirements. Once the design has been confirmed, our team will provide an estimated timeline for your individual piece.

Our Cape Town showroom is located at Floor 1, Foyer A, Sovereign Quay Building, 34 Somerset Road, Green Point, Cape Town.

You are welcome to visit our showroom during opening hours. For bespoke consultations or if you would like dedicated time with a member of our team, arranging an appointment in advance is recommended.

Jewel Africa has on site manufacturing in Cape Town, allowing our team to work closely across design, manufacturing, polishing and final stone setting. Visitors may also have the opportunity to see parts of the jewellery-making process taking place.

Yes. Jewel Africa also has a presence in Botswana, including stores in Chobe and Maun.

We recommend storing jewellery separately, avoiding harsh chemicals, and removing pieces before swimming, showering, strenuous exercise or activities that could expose them to knocks or abrasion.

Different gemstones can require different care, so please contact our team if you are unsure how best to clean or maintain a particular piece.

Please contact our showroom to discuss professional cleaning, inspection, maintenance or repairs. Our team can advise on the most appropriate care for your individual piece.

Yes. If you see a piece you are interested in, please contact Jewel Africa through the website or speak to our showroom team. We can assist with availability, product information and any questions you may have.

Delivery arrangements depend on the piece, destination and purchase. Where delivery is available, our team will confirm the applicable shipping, insurance and expected delivery details with you.

Where applicable, arrangements can be made to collect your finished jewellery from our Cape Town showroom. Our team will confirm when your piece is ready for collection.

Eligibility for returns depends on the item and circumstances of the purchase. Bespoke, personalised, altered and certain sale items may not be eligible for return. Please refer to our Refund & Returns Policy for the full terms.