PRIVACY POLICY

PERSONAL INFORMATION WE COLLECT

When we refer to personal information, we mean information that identifies you or can reasonably be associated with you. The information we collect will depend on how you interact with Jewel Africa and our website.

We may collect or process information including:

• Your name, email address, telephone number and other contact details.
• Information you provide when submitting an enquiry or contacting us.
• Information relating to purchases, orders or services where applicable.
• Information contained in correspondence or communications with us.
• Technical information such as your IP address, browser, device and network information.
• Information about how you interact with and navigate our website.

HOW WE COLLECT PERSONAL INFORMATION

We may collect personal information directly from you when you contact us, submit a form, make an enquiry, visit one of our showrooms or otherwise provide information to us.

Certain information may also be collected automatically when you use our website through cookies and similar technologies. We may additionally receive information from service providers and other third parties that assist us in operating our website and business.

HOW WE USE YOUR PERSONAL INFORMATION

We may use your personal information to provide and improve our services, respond to enquiries, communicate with you, process transactions where applicable and maintain our relationship with customers and visitors.

We may also use information to operate and improve our website, understand how visitors interact with it, maintain the security of our systems, prevent fraudulent or unlawful activity and comply with applicable legal and regulatory requirements.

MARKETING COMMUNICATIONS

Where you have provided your details for marketing purposes, or where otherwise permitted by applicable law, Jewel Africa may send you information about our jewellery, collections, services, events or other relevant updates.

You may unsubscribe from promotional email communications at any time by using the unsubscribe option contained within those communications or by contacting us directly.

COOKIES AND WEBSITE INFORMATION

Our website may use cookies and similar technologies to help the website function correctly, understand how visitors use the site and improve the overall browsing experience.

Cookies may collect information relating to your device, browser, IP address and interaction with our website. Depending on your browser and the technologies used on our website, you may be able to manage or disable certain cookies through your browser settings or available cookie preferences.

HOW WE DISCLOSE PERSONAL INFORMATION

Jewel Africa may share personal information with trusted service providers where reasonably necessary to operate our business and website. These may include providers involved in website hosting, information technology, analytics, communications, marketing, payment processing, delivery or other business services.

We may also disclose information where required by law, legal process or a lawful request from a government or regulatory authority, or where necessary to protect the rights, property or security of Jewel Africa, our customers or others.

THIRD-PARTY WEBSITES AND SERVICES

Our website may contain links to websites or online services operated by third parties. Jewel Africa is not responsible for the privacy practices, security or content of websites that we do not control.

We recommend reviewing the privacy policies of any third-party website or service you choose to visit.

SECURITY AND RETENTION

We take reasonable measures to protect personal information in our possession. However, no method of electronic transmission or storage is completely secure and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes for which it was collected, to maintain our business records, resolve disputes and comply with applicable legal and regulatory obligations.

YOUR RIGHTS AND CHOICES

Depending on applicable law and your circumstances, you may have rights relating to the personal information we hold about you. These may include the right to request access to your information, ask that inaccurate information be corrected, request deletion where appropriate or object to certain uses of your information.

We may need to verify your identity before responding to certain requests and may retain information where required or permitted by law.

CHILDREN'S PRIVACY

Our website and services are not intended specifically for children and we do not knowingly seek to collect personal information from children. If you believe that a child has provided personal information to us, please contact us so that we can take appropriate action.

INTERNATIONAL TRANSFERS

Some of the service providers we use may process or store information outside South Africa. Where personal information is transferred internationally, we take reasonable steps to ensure that it is handled in accordance with applicable data protection requirements.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, website, services or applicable legal requirements. Any revised policy will be published on this page and the date above will be updated accordingly.

CONTACT US

If you have any questions about this Privacy Policy, how Jewel Africa handles your personal information or would like to exercise any rights available to you, please contact us using the contact details provided on our website.